Services

 

 

Shipping & Delivery

TURNAROUND TIME

The majority of orders containing items listed as “In Stock” will ship within Three days if placed on a weekday before 3PM CT when shipping via UPS or FEDEX. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. When Items is “On Order” or “Out of Stock” typically ship by the estimated ship date we will notified, and these estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

 

TRANSIT TIMES

The delivery time of your package primarily depends on the shipping carrier and the service level selected. All the shipping carriers are not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, UPS or all other carriers’ transit times are as follows:

  • UPS & FEDEX Next Day Air - Delivered within 1 Business Day
  • UPS & FEDEX 2nd Day Air - Delivered within 2 Business Days
  • Premium 3-Day Service - Delivered within 3-5 Business Days
  • Ground - Delivered within 5-7 Business Days

 

OUT-OF-STOCK ORDERS

If an order is placed for a product that is “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Red9ine Performance reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply.

 

INTERNATIONAL SHIPPING

Red9ine Performance ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, please contact to our customer service department. Please remember estimate international shipping charges are not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Red9ine Performance. By law, Red9ine Performance is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Red9ine Performance reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.

 

APO / PO BOX SHIPMENTS

Shipments going to an APO or PO Box will need to ship by USPS, and need to let us know before check out. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. Sometime we cannot unable to ship by USPS, because the package is probably too large to ship to your postal box, and we will let you know for choose different carriers. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Red9ine Performance is not liable for damage claims that are denied due to customer negligence.

 

Conditions of Use

By visiting or purchasing from red9formance.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.

 

Privacy & Security

Red9ine Performance Privacy Policy Statement

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. YOUR ACCEPTANCE OF AND AGREEMENT TO ABIDE BY ALL OF THE TERMS AND CONDITIONS GOVERNING YOUR USE OF THIS WEBSITE AND ANY MATERIALS CONTAINED HEREIN IS A CONDITION OF YOUR RIGHTS TO FURTHER ACCESS ANY AND ALL MATERIALS CONTAINED ON OR ACCESSED THROUGH WWW.RED9PERFORMANCE.COM AND RELATED WEBSITES (THE "WEBSITE"). IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE WWW.RED9PERFORMANCE.COM.

The following Privacy Policy Statement governs your (“you” or “your”) use of www.red9performance.com (“Website”), as provided by Red9ine Performance (“RED9INE,” “we,” “us” or “our”).

Please read the terms of this privacy statement carefully. If you do not agree with these terms, you cannot use the Website. Your use of the Website and/or the creation of a user account constitutes your acceptance of this privacy statement with us. In addition to reviewing this Agreement, please review our User Agreement.

This privacy statement may be modified from time to time; the date of the most recent revisions will appear on the Website or through a notification to you through the e-mail address you provided to RED9INE for the establishment of your user account. Continued access of the Website by you will constitute your acceptance of any changes or revisions to the privacy statement.

This privacy statement discloses the privacy practices for the Website. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within the Website to read the privacy statements of those sites, as their privacy practices may differ from ours.

If you have questions or concerns regarding this statement, you should first contact us via info@red9performance.com or by calling 310-593-3887.

Welcome to the Website. In order to make you feel comfortable and secure while visiting our Website, we have taken numerous precautions to guard your security while visiting our Website. For each visitor to our Website, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).

 

Privacy

What personally identifiable information is being collected?
When you visit RED9INE’s Website, in order for us to provide you with the services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you request information or services, we may ask you to become a registered user of our Website, during which you will be asked for your name, address, your e-mail address, etc. If you send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as your computer’s IP address and which pages you visited; however that information does not typically contain any personally identifiable information about you.

We also utilize Google Analytics for Display Advertisers (“Google Analytics”). Specifically, we use Remarketing with Google Analytics to track your visits to our Website and to track the items you view on our Website. This information allows us to present advertising to you based upon your visits to our Website and the items you have viewed on our Website. This advertising may be presented to you via Google’s advertising network and customized Google Display Network advertisements when you visit other websites during future web sessions, regardless of whether you have visited our Website during such a session.

We may post customer testimonials on our Website which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Website, to notify you of problems with your requests, or to update you about changes to our Website.

With whom do we share your information?
In order to operate this Website and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in providing products or services you have requested and sending you e-mails and newsletters. We may have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.

How do I access, update or delete my personally identifiable information?
If you are a registered user of our Website, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Website. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your activities on our Website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us via e-mail.

What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What are cookies and how do we use them?
A cookie is a block of text placed in a file on the user’s hard drive by a website you have visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. RED9INE uses cookies to observe our Website visitor’s navigation throughout the Website. This helps us identify ways to improve your experience.

RED9INE may also use a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user’s shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the user’s session expires or they return to complete a purchase within that time frame. We do not link cookies to Personally Identifiable Information.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling or sending an e-mail to info@red9performance.com and telling us that you do not want to receive e-mail from us.

If you provide us with your e-mail address, you may receive messages about issues regarding the operations of our Website, the products or services we provide and messages from subsidiaries of RED9INE and other companies with operational relationships to RED9INE. You may modify your e-mail preferences by calling ­­310-593-3887 or sending us an e-mail at info@red9performance.com

If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. On occasion, we may make our postal mailing address lists available to subsidiaries and affiliated companies that are part of the RED9INE family of companies. We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. However, we do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from RED9INE, its subsidiaries, or third-party organizations, please let us know by calling or sending an e-mail to info@red9performance.com. Please provide us with your exact name and postal address and state which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.

We may request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding services or products you have requested, requests for information or in reference to valuable offers from us. We do not sell or rent phone numbers.

If you would prefer that we not collect information through Google Analytics or if you do not want to receive customized Google Display Network advertisements, you should visit the “Ads Preferences Manager” on Google to manage your preferences accordingly or review and if you so choose, download the Google Analytics Opt-out Browser Add-on.

 

Security

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
RED9INE values your business and is committed to doing everything possible to make your visit to our Website secure. Anytime a credit card is requested for processing orders through the Website, the user transaction containing the credit card information may be encrypted using Secure Sockets Layer (SSL) technology. SSL provides strong encryption to all digital information as it crosses the Internet. While on a secure page, such as on order forms, the lock button on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just surfing or in other areas of the Website.

 

 

Children

We do not knowingly collect personally identifiable information from children under age 18 without the verifiable permission of a parent or guardian. If you are under age 18, you are welcome to browse our Website. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child’s information, we will immediately undertake to delete that data from our records.

 

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Last Revised: January 7, 2017.

 

 

Returns & Replacements

HOW TO RETURN AN ITEM

Once you have read through our return policies, please contact our customer service to received RMA form.

 

 

STANDARD RETURN POLICY - 30 Days

Unless another return policy is indicated, products sold by Red9ine Performance are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time.  Individual items inside a kit/combo cannot be returned separately.

 

 

NON RETURNABLE ITEMS - Clearance Items, Special Orders, Open Box / Overstock

Red9ine Performance often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Red9ine Performance and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

Red9ine Performance also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

 

 

GIFT CARDS

Gift Cards cannot be returned and may not be redeemed for cash. Red9ine Performance Gift Cards are issued and managed by Red9ine Performance and can only be applied to purchases from red9performance.com, Red9ine Performance is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.

 

 

REFUSED / UNDELIVERABLE ORDERS

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment.

Red9ine Performance reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.

 

 

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Red9ine Performance does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. At the discretion of Red9ine Performance, items purchased from red9performance.com may be subject to a restocking fee of up to 10%-25% of the item's purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives (info@red9performance.com)

RED9INE will only allow you to maintain a credit balance on your account at your request. Any credit balances on your account with RED9INE will be remitted to you within seven (7) days of RED9INE’s receipt of your written request to remit such balance. If you fail to request the return of your credit balance within one (1) year of the creation of said credit balance, said balance shall terminate and RED9INE may retain any and all such balances.

 

PRODUCT WARRANTIES

Red9ine Performance does not offer any type of warranty coverage for defective products except those that are manufactured by us. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from red9perfomance.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department (info@red9performance.com) for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.